Senior System Analysts ( Support & Networking ) - Shah Alam - problem in customer services

Company Name:

Soulas Recruitment

Position Type:

Full-time

Experience:

2 - 2

• Manage and co-ordinate help desk services, ensures all calls and issues are logged, escalated and resolved within specified timeframe
• Basic network knowledge and able to support Cisco devices
• Working in Microsoft Active Directory environment is preferred
• Plan and coordinate Business Continuity and use Recovery activities
• Identify and develop appropriate training for users from analysis of type of common problems
• Manage and coach support and training personnel
• Administer support and training personnel needs such as conducting appraisals, leave administration, etc
• Represents IT in post – production meetings/reviews with users and customers
• Act as the communication lead during disaster recovery situation
• Design and develop programs to support functions in this area
• Manages customer relationship and positive working attitude

At least 2 years of work experience in similar field Degree in ??

Candidate can apply for this position, kindly sent your CV at (sathia.raju@soulas.com.my)